Cookeville, Tenn. – Cookeville Regional Medical Center has been designated among the top 15 percent of hospitals nationwide in patient experience based on responses from its Medicare patients and has received the 2015
Healthgrades Outstanding Patient Experience Award™.
Only 452 hospitals in the United States received the award that is based on how their own patients responded to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for visits occurring
between January and December of 2013. Healthgrades evaluated patient experience by applying a scoring methodology to 10 patient experience measures data supplied by the HCAHPS survey of patient perspectives of their hospital care.
“It is an honor to receive this recognition based on what our patients have to say about our hospital,” commented Paul Korth, CEO at Cookeville Regional. “Our staff and physicians work hard every day to provide our patients with the best in patient care given in a kind, caring and compassionate way. It is our goal to not only meet our patients’ expectations but to exceed them.”
Improving the patient experience is among the highest priorities at Cookeville Regional.
“We have a number of initiatives underway to ensure that we continue to monitor our patients’ satisfaction,” added Korth. “We routinely survey our patients and monitor their feedback to identify areas where we may need to improve. In order to meet our patients’ needs, it is important that we listen to their comments and opinions and consider all of their feedback, both positive and negative.”
Serving the area since 1950, Cookeville Regional has grown to be the region’s health care provider of choice and is the flagship hospital for the Cookeville Regional Health System that also includes Cumberland River Hospital and Cookeville Regional Medical Group.
Cookeville Regional Medical Center is a progressive 247-bed regional referral center serving more than 350,000 residents in the Upper Cumberland region of middle Tennessee. With over 200 physicians in 40 different medical and surgical specialties, Cookeville Regional offers patients here the same kind of care that they could expect in a larger metropolitan area including specialty care such as cardiology, electrophysiology, cardiac and thoracic surgery, vascular surgery, pulmonology, cancer treatment, orthopedics, physical rehabilitation and neurosurgery.
The medical center’s Rehabilitation Center is located within a block of the hospital and includes both outpatient services and a 20-bed inpatient unit. Cookeville Regional also houses a 32-bed behavioral health hospital owned
and operated by Ten Broeck Tennessee.
Healthgrades, headquartered in Denver, Colorado, is the leading online resource for comprehensive information about physicians and hospitals. Today, more than one million people a day use the Healthgrades websites to
search, compare and connect with hospitals and physicians based on the most important measures when selecting a healthcare provider: experience, hospital quality and patient satisfaction. For more information about
Healthgrades, visit http://www.healthgrades.com or download the Healthgrades iPhone app.